Brother USA Reviews

In the past I had purchased several Brother Office machines. Ran well for years. This past Christmas I purchased multi-function units for each of my kids/grandkids families, for home/school use. Right out of the box they failed to work. Brother customer service is only open during regular business hours and plays the on-hold game, trying to wear you down, to cause you to give up. Took 3 very long phone calls. The last call was more than an hour long actually speaking with a customer service rep. Was told that they would expedite a warranty replacement. That was 11 days ago and still haven't received the product or a tracking number. Today I decided to use their online Chat feature to follow up. I provided their Incident Number to the "customer service" rep. He keeps telling me I need to be patient and keep waiting while he "researches" my issue. Even with his previous Incident Report Number he had to re-verify my contact info and problem. Now, after wasting an hour in the chat, he says they want me to initiate a new claim all over again!
Instead of just taking my complaint he just keeps asking me to wait and then apologizing for the delay and my trouble.
This one time good company is now a clown show.

Never connects, almost connects then doesn't. Waste of money! Buy another brand! Here's a picture of what I think about your product. Honestly do better.

I bought a brand new printer and tried to register it on their site, but it said that someone else had already registered my printer. So I've called their customer service for three days now and only get lied, given some bull$#*! excuses and promises, but it's never been taken care of. And when I ask for a supervisor, I always have to argue with someone before they get a supervisor. And then the supervisor gives me some bull$#*! reasons as to why they can't do anything. So I'm going to return the printer and buy and Hp.

If you are contemplating buying a Brother cutting machine, DON'T. Impossible to figure out graphics and useless documentation and online support. I have been trying to download some simple rectangular labels for over 5 hours and cannot complete the work. I have the right file types and have been following the scant instructions to the letter. 400.00 dollars of pure frustration.

Having had several all-in-one printers, the Brothers MFC-J491DW is my latest. The control panel is fairly complicated. The production is excellent. It's the ink cartridges I have a complaint about. I pay around $60 for a set of cartridges that include all the colors. I found out that it only costs around 23 cents to fill the cartridge. The copier manufacturers, and this includes all manufacturers, sell the copiers at almost cost to be competitive knowing they will make their adsorbent profit on the cartridges. And, all personal copiers are built to fail after so many years. You could fill your own cartridges, but under the holographic label on the cartridge is a small metal plate that has to be replaced if the cartridge is to be reused. The metal plates have to bought on-line from a third party manufacturer. It's a real shame that ALL copier manufacturers pull this same shill games on consumers.